Berlin Tech Leads - The one where AI reshapes Customer Support Engineering

We’re back! After a break, the Berlin Tech Leads meetup is officially revived - and this time IRL at Berlin Vinted office.

We’ve missed the deep dives, the architectural debates, and the networking. To kick things off, we’re tackling one of the fastest-moving landscapes in the industry right now: the intersection of Engineering and Customer Support.

About the Event
Customer Support is often the first place where AI moves from "experimental" to "mission-critical." For Tech Leads, this shift isn't just about plugging in a basic chatbot; it’s about re-engineering the entire lifecycle of a ticket and how our systems actually interact with our users.

In this meetup, we’re looking under the hood of the support stack. We’ll discuss how the landscape is being reshaped by LLMs, the shift toward autonomous agents, and the real technical hurdles of building multi-modal support systems.

Talks:

• Team Help Experience (vinted.com):
  "Scaling Support: How Vinted Manages Tens of Thousands of Tickets Every Day"
• Yam Marcovitz (parlant.io)
  "Building consistently aligned agents with Parlant"
• Richard Lohwasser (enneo.ai):

"Applying AI across all channels in real-life customer service at scale: What works, what doesn't, and where we're heading to?"

Just a quick reminder: if you'd like to take the stage and speak at a future Berlin Tech Leads meetup, feel free to drop a message to one of the organisers.