From push notifications and in-app messages to emails, there are so many ways that Meetup communicates with members. Learn the ins and outs of how Meetup notifications work and use that knowledge to engage your community.
Watch the recording of Gwyn Krueger, Director of Community Experience; Ashley DeGianelli, Product Manager; and Colin-Pierre Larnerd, Senior Customer Support Lead to learn how Meetup’s communication tools work and how to use them. We’ll cover the different types of notifications Meetup sends, how they’re sent, and how to customize your notification settings to make sure you’re receiving relevant updates.
Timestamps:
- Intro (1:13)
- Definitions of Meetup’s Communication & Notification Features (1:41)
- Examples of Meetup’s Communication Features (2:53)
- How Notification Settings Work and Why They Matter (7:21)
- Demonstration on Notifications Settings (12:09)
- Why Aren’t My Members Getting Email Notifications? (17:15)
- What’s Next (21:14)
- Contact Information (23:02)
- Q&A (25:45)
Top Q&A Questions & Resources:
- Does it matter if I only edit my events via my laptop?
- Colin: You can edit the notifications settings on the member app, the Meetup for Organizers app, or you can do it on the desktop. When you make those changes on any platform, they will automatically be applied to your account. So if you log in on the desktop, you should see those settings change immediately.
- Are notifications the same as sending group messages to all members? Can this be turned on or off?
- Colin: Sending a message to all members takes the form of a notification. So basically if you send a message to all your members in your group, you can use your group’s announcement email address, you can use your group’s mailing list, you can also use the contact members tool and that will be sent in the form of an email that’s delivered to your members. When you send a group message to all members, it will be an email. Can this be turned on or off? It can be turned off on the member side, members can choose to not receive your email or your message. On the organizer side, we don’t have the function to turn off that feature for you, we think, it is really important for you to have that feature. But members can choose to not receive that email that you send.
- When you stop emailing people when you pause them, do you notify them or do you just shut them down?
- Ashley: We don’t shut anyone down. We actually have members who have very old accounts with us who engage with us occasionally. We never shut them down, we never stop them from re-engaging with us. But what we will do is be very considerate of the fact that if they’re not engaging with us and understand that now may not be the right time for us to bombard them. So we don’t necessarily notify them, instead, we will put them in the re-engagement segment. They’ll get special emails that are tailored and constantly improved upon to help re-engage members who have stopped engaging with Meetup. This is a big element that our marketing team is focused on, they’re constantly testing different messages and different copy to see what drives the most re-engagement.
Resources:
- Help Center article- What Notifications Should I Be Receiving?
- Contact Meetup’s Support Team- Not Receiving Emails From Meetup?
- Meetup’s Help Center
- For further support or to report a bug, submit a direct request
- Product Feature Request form
- Stay up to date on product updates
- If your question wasn’t answered in this event, please join the Organizer Discord Community to continue the conversation
- Expand Your Community with Meetup Pro
Last modified on October 4, 2022
