March 2025 Boise ServiceNow User Group

Unlocking AI Potential in ServiceNow: A Workshop with GlideFast AI Expert Brett Karl
Join us for an exclusive workshop led by Brett Karl, VP of Solutions & Alliances at GlideFast Consulting, as we explore the transformative power of AI within the ServiceNow platform. This session will provide real-world insights into how AI is being leveraged to drive efficiency, automation, and innovation. Learn from real challenges and successes GlideFast has encountered, and engage in an open discussion with a panel of experts. Bring your questions and gain valuable knowledge on how AI can elevate your ServiceNow experience!
10:30 - 11:00
Blue Cross of Idaho conference room is open for presenters for setup.
11:00-11:20
High-Level Agenda: GlideFast AI in ServiceNow Workshop
1. Welcome & Introductions

• Opening remarks from Boise SNUG leaders Jason and Michael
• Introduction to Brett Karl, VP of Solutions & Alliances
• Overview of GlideFast Consulting & our expertise in AI

11:20 - 11:50
2. Boise ServiceNow User Group Presentation (Jason Dean)
12:00 - 12:30
3. Lunch break and networking
12:30 - 1:20
4. AI & ServiceNow: The Future of Intelligent Workflows
· How AI enhances automation and efficiency in ServiceNow
· Key AI-driven capabilities within the platform
· Case Study Review
1:20 - 1:50
5. Open Q&A
· Interactive session to address attendee questions or guided discussion with GlideFast & SN Account teams
· ServiceNow account team presentations?
1:50 - 2:00
6. Closing Remarks & Next Steps
· Key takeaways from the session
· Resources and continued learning opportunities