October 2025 Boise ServiceNow User Group (SNUG)

ServiceNow User Group (SNUG)
Join us for the October ServiceNow user group!

10:00 - 10:30

• Blue Cross of Idaho conference room is open for presenters for setup.

10:30-11:00: Welcome & Introductions

• Opening remarks from Boise SNUG leaders Jason and Michael
• Review Agenda and upcoming activities

11:00 - 12:00: Session One

• Mapping the Future of Uptime: A Service Modeling Journey
  (Shelby Baldwin, Jim Martin)

12:15 - 12:30: Lunch break and networking

• SNUG October Sponsor - CDW (Thank you!!)

12:30 - 1:00: Sponsor Presentation

• CDW Services Overview

1:00 - 1:30: Session Two

• Blue Cross Change Management Journey
  (Lori Conaway and Michael Case)

1:30 - 1:50: Session Three

• ServiceNow Process Mining Overview
  (Tanner Strobel)

1:50 - 2:00: Closing Remarks & Next Steps

• Key takeaways from the session
• Resources and continued learning opportunities