(Virtual) Digitally Transforming a Call Center with Cosmos and SignalR

Our July 2023 #VirtualBostonAzure meetup features Zach Gardner's "Digitally Transforming a Call Center with Cosmos and SignalR" session.

This ONLINE/VIRTUAL EVENT will take place on July 12th at 6:00 PM Boston time (EDT, which is UTC-4).
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║ 🎧 ONLINE MEETING DETAILS
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This event will be delivered as a Microsoft Teams meeting with the link provided in the Meetup location listing.
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║ ✓ AGENDA
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• 6:00-6:10: Introduction, announcements, banter
• 6:10-7:10: The talk
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║ 🗣 DESCRIPTION of TALK
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Call Center agents have some of the hardest gigs, especially in a healthcare setting where they need to be licensed and credentialed, dealing with potentially life threatening situations. I recently worked with a group of nationally recognized agents to build a custom solution for them that allowed me to take advantage of both Cosmos as well as SignalR. It positioned them to have software that fit their business processes, rather than having to tailor their business to the shortcoming of something off-the-shelf, and will allow them to scale up to meet future business opportunities with a highly responsive database and little to no code changes.
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║ 🎥 CHECK OUT OUR YouTube CHANNEL
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https://youtube.com/bostonazure
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║ ℅ PEOPLE & SOCIAL MEDIA BEHIND #VirtualBostonAzure
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Virtual Boston Azure primarily organizers and group handles:
• Jason Haley • @haleyjason •
• Veronika Kolesnikova • @veronika_dev1 •
• Bill Wilder • @codingoutloud •
• Boston Azure • @bostonazure •
• Website • http://bostonazure.org/