Support & Security in AI: From RAG to GNN

🚀 Hey AI Enthusiasts!

In an era where data is growing at breakneck speed, leveraging AI effectively can be the difference between merely keeping up and truly excelling. This meetup aims to deliver both strategic insights and practical techniques. Join us as we explore how GenAI is transforming support and how advanced graph-based models push the boundaries of web and DNS security.

📅 Date & Time: April 14. 2025, 17:30
📍 Location: Diligent Office Budapest (Szervita Square Building)

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Why You Can’t Miss This:
🎤 Exclusive Talks by Industry Experts:

1. Zsolt Balogh– VP of TechOps & Support, Liferay

Topic: 5 Gotchas of GenAI in Support: Lessons from RAG and Thread Dump Analysis
Summary: Explore how Retrieval-Augmented Generation (RAG) transforms support workflows by tapping into knowledge bases for smarter, faster resolutions. Zsolt will also reveal a cost-effective approach to parsing 300MB of thread dumps, distilling actionable steps that accelerate troubleshooting. Expect a deep dive into real-world GenAI applications that are reshaping support efficiency.

2. János Szurdi – Principal Researcher, Palo Alto Networks

Topic: AI in Web and DNS Security
Summary: Get an inside look at how advanced graph neural networks (GNNs) identify malicious infrastructures before attacks are fully launched. János will also share how the team processes hundreds of terabytes of data to build a cutting-edge ML pipeline for detecting domain hijacking. From proactivity in threat research to robust AI-driven solutions, this talk highlights where AI security is headed next.

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🤝 Networking Opportunities:
Meet fellow AI professionals, share your experiences, and discover new collaborations. Whether you’re a seasoned data scientist or just entering the field, there’s something here for everyone!
Don’t miss this chance to learn how AI is being applied at scale—from support efficiency to global security challenges. Mark your calendar and come ready to dive into the future of AI!

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*Please note: 🇬🇧 All presentations will be conducted in English to welcome our growing number of international members.
**Please be informed that photographs/videos can be taken at the event, in which the event participants may be identifiable as data subjects. The event usually produces mass shots to show the events in their overall effects, but it can also be possible to highlight a particular person or moment in the recordings. The photo/video may be used and published in promotional and/or marketing materials, on the website, intranet and social media channels. We declare that we will only use photo that are not infringe the personal rights of the data subject.