Name: Unveiling the PMO Value Ring™ Framework
Start: 2025-10-16T17:30:00-06:00
End: 2025-10-16T19:30:00-06:00
Location: Improving

A customer-centric model to design, operate, and improve value-driven PMOs (Project Management Office).

**Purpose**
The PMO Value Ring™ (PMOVR) Framework introduces a **customer-centric model** for designing, operating, and evolving PMOs to maximize organizational value.

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**Strategic Insights**

* **PMOs Are Not One-Size-Fits-All**
PMOs must be tailored to organizational strategy, structure, culture, and industry profile.
* **Challenges Addressed**
* Proving tangible value
* Adapting to technological shifts (e.g., AI)
* Gaining executive trust
* Communicating in business terms
* Balancing short- and long-term goals
* **Limitations of Traditional Models**
* Static and oversimplified
* Often misaligned with dynamic business needs
* Risk of prioritizing structure over value

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**Framework Highlights**

* **Customer-Centric Principles**
* Prioritize customer needs
* Deliver outcomes, not just processes
* Customize services to maturity and culture
* Engage proactively
* Track customer success and satisfaction
* Commit to continuous improvement
* **PMO as a Service Provider**
* Offers tailored, evolving services
* Focuses on intangible and strategic value
* **Value-Generating Flywheel (10 Steps)**

1. Awareness Building
2. Needs Assessment
3. Value Proposition
4. Service Development
5. Service Onboarding
6. Service Operation
7. Service Monitoring
8. Service Improvement
9. Value Delivery
10. Value Recognition

***

**Key Takeaway**

> “The value of a PMO is not a destination but a continuous journey of evolution and transformation.”
> — *Americo Pinto, PMOGA Managing Director at PMI*

**Who should attend this session?**
Project Professionals, PMO Leaders, Stakeholders, Team Members, and anyone who is curious about seeing a different perspective of a PMO.

**Presenter Bio**
**Paulo Camargo** is a globally recognized leader in Program and Portfolio Management, currently serving as Program Management System Manager at The City of Calgary. With over 25 years of experience spanning Brazil, Canada, and the U.S., Paulo has led transformative initiatives in public service, infrastructure, and technology—managing portfolios exceeding CAD$1 billion and empowering thousands of professionals through smart systems and strategic governance.
A passionate advocate for community and professional development, Paulo serves as the North America Hub Leader for the PMO Global Alliance, and sits on the Board of Directors for CRIEC, supporting immigrant employment and workforce integration. He is a former President of PMI Southern Alberta Chapter, and a long-time mentor, trainer, and volunteer across multiple organizations.
Paulo’s speaking style blends technical depth with human insight, drawing from his rich experience as a product owner, educator, and global citizen. Whether discussing digital transformation, PMO sustainability, or leadership in complex environments, Paulo inspires audiences to bridge strategy with execution—and to lead with purpose.

**Agenda**
5:30 – 6:00 PM → Networking, Pizza & Refreshments
6:00 – 7:00 PM → Presentation
7:00 – 7:30 PM → Q&A

Beatriz Figueiredo

Daniel Chow

Bhumi Patel

Andrew Stefankiv

Angela Henders

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Unveiling the PMO Value Ring™ Framework

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Unveiling the PMO Value Ring™ Framework

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