Colleagues as customers: the role of enabling products within large enterprises

Inside large enterprises, some of the most important product work enables those that build for external customers. This talk gives an insight into the role of enabling products; differentiating treatment of customers and stakeholders, triggering the use of a "mandate" and what happens when your competing products are built... by your colleagues.

Drawing on more than 10 years working within Lloyds Banking Group across marketing, technology and product, the session covers aims to give a different perspective on product leadership, how it can be applied in a complex environment and why it matters even more as AI changes how colleagues work.

About our presenter:
Tom Kelk is a product leader whose career spans marketing and technology, most recently as Senior Product Owner for Productivity Intelligence at Lloyds Banking Group.

In this role, Tom led teams building data and insight products for engineers and executives to improve engineering experience and productivity across the 30k+ community driving technology change.

He's now moving into a new enabling product role at AstraZeneca, continuing to explore what platform thinking looks like when the customer is the colleague next to you.