Building Agents: You're hiring a teammate not shipping a feature

Building agents is not like traditional feature development; it requires a new product management playbook.

This session will give you the lifecycle for treating your agent like an employee: defining an it's role, onboarding and training, supervision through evals, upskilling through experiments and expanding its authority.

About our speaker
Robbie McFarlane is a Senior II Product Manager at HubSpot. He has spent the last 18 months working exclusively on AI agents. He has built and improved agents that resolve HubSpot support queries and capture and convert demand. He has learned what it takes to move an agent from a promising demo to a trusted teammate that delivers customer outcomes.

Image credit: Photo by Hitesh Choudhary on Unsplash