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Details

Series Overview:

  • Session 1: ITSM 101 - Delve into the fundamentals. Explore the significance of ITSM in the tech world and how it can elevate your organization's efficiency.- Session 2: Crafting a Winning Service Catalog - Learn to create a user-friendly and comprehensive service catalog, essential for effective service management.- Session 3: Advanced ITSM Strategies - Dive deeper into advanced ITSM strategies and best practices. Enhance your skills in managing complex IT services and processes.
    - Session 4: Hands-On with Jira Service Management - Apply your learning in a practical session. Get hands-on experience with Jira Service Management, applying concepts and strategies in real-world scenarios.

What to Expect:

  • Interactive Learning: Engage in dynamic, interactive sessions for a deeper understanding.- Expert Insights: Gain valuable insights from seasoned ITSM professionals.

  • Practical Application: Learn how to apply ITSM principles effectively using Jira Service Management.

Who Should Attend:- IT Professionals- Service Managers- Aspiring ITSM Practitioners- Anyone eager to master IT service management

Language:

  • Events will be hosted in Portuguese with slides in English. Open discussion in English, Spanish and Portuguese are welcome!

Agenda

7:00 PM: Networking & Open Discussion

Conheça e se conecte com pessoas utilizadoras do JSM.

7:05 PM: Introduction

Apreenda a utilizar o JSM para a gestão de demandas de equipes que não são de tecnologia, como RH, legal, jurídico, entre outros

7:45 PM: Q&A + Open Discussion

Espaço para perguntas e respostas e conexão com os participantes.

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Speaker

Eugenio Onofre - iFood (Production Support Manager)

Eugenio seeks to establish a high performance autonomous team by exploring the best individual capabilities and facilitating their engagement with the business areas, empowering a performance and cost-efficiency culture to achieve the operational excellence. Strong Production Support Teams are focused on the stability of production environment by providing effective incident response and cris…

Hosted By

Eugenio Onofre, Production Support Manager

Eugenio seeks to establish a high performance autonomous team by exploring the best individual capabilities and facilitating their engagement with the business areas, empowering a performance and cost-efficiency culture to achieve the operational excellence. Strong Production Support Teams are focused on the stability of production environment by providing effective incident response and crisis management using observability tools and standards.
With more than 12 years of experience working with IT Support, Eugenio believes a solid team is built based in 3 main pillars: people,. process and tooling.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-campinas-presents-mastering-itsm-unlocking-excellence-in-service-management-session-4-2024-03-06/.

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