Canadian National D365 CRM/CE User Group

We're excited to come together to engage and learn!

1:00 - 1:30p - Networking Discussion - we'll come together to introduce ourselves and chat through hot topics impacting our day-to-day work lives!

1:30-1:40p - DUG Intro and Welcome - Liz Hallen

1:40 - 2:40p - Omnichannel Customer Service Overview - Paige Cassada, D365 Practice Lead - C5 Insight
Omnichannel offers multiple additional features to extend D365 Customer Service to engage across voice, chat and SMS. Customers want to engage across channels, but most businesses cannot handle this seamlessly.
Setting up Omnichannel is simple once you understand the process but can be challenging. In this session, you'll experience a series of Omnichannel videos, and we'll reduce many hours of research and training into a one-hour session.
Paige Cassada is C5 Insight’s Dynamics 365 Practice Manager. As a people-first person, she loves using technology to help people create better connections. When she isn't advising clients, directing architects, or keeping her co-workers humble, you'll find her cheering for her husband and son at sports venues across North Carolina.

2:40 - 3:00p - Networking Discussion - we'll debrief what we learned and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have!