Canadian National D365 CRM/CE User Group - November 9, 2023

We're excited to come together to engage and learn!

1:00 - 1:30p - Networking Discussion and DUG Update - we'll come together to introduce ourselves and chat through hot topics impacting our day-to-day work lives. We will also hear about all things DUG!

1:30 - 2:30p - Best Practices for Field Service Implementation
Rick Bojahra, practice lead at XRM Vision, who specializes in process improvement, will interview two of his colleagues, experts in Dynamics Field Service solutions. They will describe issues and failures they have witnessed in real-world implementations and together will share with you the best practices to apply to your own Field Service projects.
Speakers:
Rick Bojahra, Hyper Automation Practice Lead, XRM Vision
Jean Lefrançois, Solution Architect, XRM Vision
Vidhyaram Ganesan – aka RAM, Functional Architect, XRM Vision

2:30 - 3:30p - Networking Discussion - we'll debrief what we learned and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have!