Welsh Azure User Group - November 2025 Event (Virtual)

Join the Welsh Azure User Group for our November 2025 event, held virtually. This month, we have an exciting line up of speakers and topics to help you enhance your skills and leverage the power of Microsoft Azure. Whether you're new to Azure or an experienced user, there's something for everyone in this event.

SAVE THE DATE! - 19th November 2025 6.30pm-7.45pm GMT

AGENDA

The bridge will be open from 6.15pm for people to join before we kick of promptly at:

6.30pm - Welcome and House Keeping

6.45pm – Fabrizio Volpe (Exponential-E) - Building Scalable Voice Solutions with Azure Communications Service

Azure Communication Services (ACS) is more than just a voice channel—it's a flexible developer platform that empowers organizations to create intelligent, secure, and highly integrated communication experiences across web, mobile, and traditional telephony.

In this session, we’ll explore how ACS can be used to build and modernize voice-enabled workflows in enterprise and customer service scenarios. Learn how to use ACS to route calls from legacy PSTN systems into cloud-native architectures, enabling features like real-time transcription (STT), text-to-speech (TTS), DTMF-driven IVR, and seamless integration with Azure Logic Apps, Microsoft Teams, and Copilot Studio.

We’ll showcase how to leverage ACS for:

Secure voice ingress from on-prem systems using Direct Routing

Automating call handling and escalation workflows with Azure Functions and Dynamics 365

Connecting users across platforms with programmable APIs

Capturing insights using Azure Monitor and Defender for Cloud

With real-world use cases like automated ticketing, agentless triage, and policy-driven call control, this session is ideal for developers, architects, and IT pros looking to extend Azure’s communication capabilities beyond chat and email—and into fully integrated voice solutions.

7.30pm - Quiz time!

7.45pm - Approximate Close!