Customer Service Chatbots - Delighting Customers at Scale

Customer Service Chatbots - Delighting Customers at Scale

The holy grail of customer service is the ability to answer every customer question instantly, wherever or whenever they ask it. Chatbots are perfectly suited to provide this level of service… but how do you get from idea to implementation without turning any customers away?

This month we’re excited to have speakers from BetEasy, sharing their chatbot journey and experiences. Come along and learn about how they created their useful and effective customer service chatbots, and their tips and tricks:

• BetEasy - Customer Service Chatbot

• BetEasy’s Betzy Chatbot is designed to provide an instant service, helping customers with common questions on the many services BetEasy provide. With customer expectations already high and rapidly rising, BetEasy is using chatbots to help meet these high standards at scale.

--- Agenda ---

6:00pm - Doors open with networking and free beer, drinks and nibbles
6:20pm - Speakers start
7:20pm - Q&A Panel with the speakers
7:40pm - More networking
8:00pm - Doors Close

--- Speakers ---

• Nik Stagno Navarra (Digital Product Manager at BetEasy)

• A Customer Service expert with years of experience across the Wagering & Health & Fitness industries. Nik currently looks after BetEasy’s Customer Service Product suite. Recently adding a chatbot via Ingenious.ai as part of their CS strategy.