Conversational Experience Design - More Conversations That Matter

Conversational Experience Design - More Conversations That Matter

This event will be both in person and a live streamed online event

Creating engaging conversational experiences is becoming the biggest new challenge in UX/CX. But what are the benefits of these conversations, how do you use analytics to improve the experience, and what insights can be gained?

We’re excited to have a panel of conversational design experts who will be discussing their chatbot conversational design experiences. Come along and learn the tips and tricks they used to create a their chatbots.

--- Agenda ---
5:45pm - Doors open with networking and free beer, drinks and nibbles
6:00pm - Event starts
6:40pm - Q&A with the panel of speakers
7:00pm - More networking
7:30pm - Doors Close

--- Panel Speakers ---

• Sara Deayton (Conversational Content Manager at NAB)

• Sara has over a decade of experience in knowledge and content management, specialising in transforming customer support content. Her career has followed communication trends in the way customers use support content – from guides and manuals to online support, and now to on-demand, micro-content by way of chatbots.

• Amy Cleary (Experience Design Lead at Bupa)

• Amy is a multidisciplinary UX consultant with industry experience in finance, retail, online education and start-ups. Her specialisation is in designing Conversational User Interfaces to facilitate user self-service and optimise workflows.

• Andi Chatterton (Co-founder and Head of Conversational Design at inGenious AI)

• Andi has been enabling brands to deliver engaging digital-first experiences for over 5 years that are scalable and play an essential role in the customer lifecycle. Having successfully delivered projects across a range of verticals including financial services, government, FMCG and retail, Andi has a wealth of experience in conversational AI strategy, design and creating engaging experiences.