Chicago CX Meetup: CX Panel Discussion featuring Abt & Slack

Join us for the Chicago Customer Experience Meetup!

AGENDA

5:30 - 6:00pm - Networking + Welcome
6:00 - 7:00pm - Chicago CX Legends [PANEL]
7:00 - 7:30pm - Drink and connect with CX enthusiasts and practitioners

THIS MONTH'S MEETUP

Join us for a panel of CX leaders who create unique, amazing experiences for customers in Chicagoland. Panelist details to come!

Our conversation will focus around:

• How does your organization calculate the ROI of CX?
• What are the biggest problems you've solved in the last year? How did you solve them?
• How do you prioritize design over chance when it comes to your customer's experience?
• What advice would you give to anyone who wants to create legendary CX?

There will be plenty of time for Q&A, so bring your questions!

OUR PANELISTS

Leah Henandez, Head of UX, Abt Electronics

Since joining Abt in 2011, Leah Hernandez has grown from an Appliance Service Representative into her current role as a UX designer and champion of CX initiatives within the organization. Leah believes that users of abt.com should feel the same wow factor that Abt's retail stores are known for around Chicagoland. Leah graduated from Northeastern Illinois University with a degree in Marketing degree and a focus in User Experience and eCommerce.

Kim Beinborn, Head of Customer Success, Slack

Kim Beinborn is currently leading the effort to help build out the Central region & Customer Success team in Chicago for Slack Technologies, a collaboration platform. Kim is no stranger to this task and is a self-proclaimed "builder" of teams, functions and cultures, having done this at both Built In and Outcome Health in recent roles. Kim cut her teeth in the Customer Success arena at LinkedIn, where she proudly managed the largest vertical in the Talent Solutions business in North America. Kim has always had a passion for people and healthy obsession for Customers, prior to Customer Success, she spent years in the Talent Acquisition industry. As a seasoned leader, Kim inspires high performing teams through her individualized approach, empowering employees to take intelligent risks to encourage self-sufficiency and an "own your business" mentality. On a personal level, Kim enjoys public speaking, being a charity director of a non-profit she runs with her family in memory of her late father, being a dog mom, traveling the world and is an aspiring talk show host.

HOW TO GET HERE
Our building security is tight. All registrants must RSVP with their full name and bring a government-issued photo ID to enter the building.

Located in the Loop, our office is easily accessible via CTA, Metra, or Divvy. Our building is also wheelchair accessible.

QUESTIONS?
If you have any questions please contact Bridgett at bcolling@highlandsolutions.com.