CXŌ Reset! First meetup of 2025: panel discussion, mini workshop and networking

Excited to get our CXŌ community back together!

We're kicking off 2025 CXŌ with a panel, mini workshop and networking event at the incredible PwC Experience Centre. What better a way to get back together and hear about what we've all been up to!?

A panel discussion
We're kick starting connections by bringing together a group of seriously smart people to hear about what they've been doing, learning and envisioning.

A mini workshop
And, we also want to hear from you. What have you been up to? What have you noticed, learnt and what challenges are you facing?
What your hopes are for the CXŌ community in 2025. When, where, how often, topics etc.

Networking
Get connected with new and old friends!

Timings
5:30pm Networking
6pm Panel starts
6:45pm Mini workshop - share your feedback
7-7:30 Closing and networking

The Panel!

Anna Watson
Associate Director - Human Centred Design at PwC
Anna is an experienced human-centred design consultant who shows up with empathy and curiosity. Originally a corporate lawyer, Anna has since built her expertise in service design, customer experience, customer strategy, and stakeholder engagement. Anna leads PwC's Customer Transformation practice for the Ōtautahi/Christchurch office. In the weekends, you'll find Anna out in the hills - hiking, mountain biking, or both.

Emma Alderson
Customer Experience and Insights Lead at Meridian
Emma Alderson is a human-centered researcher, designer, and leader with a passion for creating meaningful, customer-focused experiences. As the Customer Experience and Insights Lead at Meridian Energy, she guides a multidisciplinary team in delivering innovative, insight-driven solutions across the Meridian and Powershop brands. With a strong foundation in CX, UX, and research, Emma excels at connecting customer needs with business strategy, fostering collaboration, and driving impactful change. Her approachable leadership style and curiosity about emerging energy trends make her a valued voice in the experience design community.

Steve Arnold
Design Leader and Co-Founder
Steve Arnold is a seasoned design leader with extensive experience in UX, CX, and product strategy across B2B, B2C, and SaaS industries. With a passion for crafting positive human experiences, Steve has led high-performing, cross-functional teams in delivering innovative design solutions in sectors like IoT, HealthTech, and FinTech. He excels in translating complex customer needs into actionable insights and fostering a strong, company-wide design culture. Steve brings a unique blend of creativity, strategic thinking, and leadership, making him a sought-after voice in the world of customer experience design.

Tracey Wilson
Outreach and Insights Leader at Toitū Te Whenua Land Information NZ
Tracey Wilson is a strategic marketing and communications leader with extensive B2B and product marketing experience. With a background spanning global marketing roles and more recently local government projects, Tracey brings experience of making changes that focus on delivering better outcomes. Currently part of the Customer Engagement leadership team at Toitū Te Whenua Land Information New Zealand, she is known for her collaborative leadership, stakeholder engagement, strong communication skills, and customer-centric approach.

Really look forward to seeing you there!