Credit Rating Giant Drives High Velocity ITSM
Details
Join us for an engaging evening of craft beer and real-world ITSM insights at Masthead Brewery!
Patrick Howell, Co-CEO of Trundl, will walk us through a high-impact Jira Service Management (JSM) success story from one of the world's leading credit rating agencies.
Faced with a plateau in Mean Time to Resolution (MTTR) and underperforming KPIs across global teams managing 500+ IT tickets daily, this enterprise needed a radical transformation. Hear how they leveraged Atlassian’s JSM to ignite velocity, visibility, and accountability across their IT operations.
This is a must-attend for anyone working in service management, operations, or looking to optimize their support systems at scale.
🎤 Featuring: Patrick Howell, Co-CEO, Trundl
📍 Location: Masthead Brewery (Cleveland, OH) – We'll be in the Canning Corner (behind the bar near the TVs)
🍺 Networking, food, and drinks provided!
🚗 Parking Info:
Masthead Brewery is located in the heart of Downtown Cleveland and does not have a private parking lot, but there are several convenient options nearby:
Street Parking: Available on E 12th and E 13th Streets
Free parking after 6:00 PM
Nearby Parking Lots: Affordably priced and within walking distance
🔗 View Masthead’s Parking Recommendations
Agenda
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Speaker
Patrick Howell - Trundl (Co-CEO)
Patrick has been in the Atlassian world for 8 years, driving customers to Solution Partners to improve and scale the use of Jira at the Atlassian tech stack. Patrick previously worked for Dell Technologies, and lives in Cleveland, Ohio.
Hosted By
Melissa Brown, Operations Manager
Hi - I’m Melissa!
A little bit about me…
I am originally from Dayton, OH and moved to Cleveland after falling in love with the city. My time in Cleveland has been anything but quiet. I’m very active in our community and quite often you can find me attending a sporting event, hiking in our parks, volunteering, or checking our many of our local restaurants or breweries.
Here are some quick highlights:
I am a certified Scrum Master, SAFe 6.0 Agilist, and SAFe 6.0 Lean Portfolio Manager
I am the Fundraiser Committee Chair for Shoes & Clothes for Kids and have been on the Associate Board as a leader supporting their mission for over 7 years
I am an avid Cleveland Guardians fan and had the opportunity to throw out the first pitch for one of the games.
For those of you who know Ohio.. do not get confused. I am NOT a Cleveland Browns fan I am a Cincinnati Bengals fan! I am still recovering from the heartbreak of the 2022 NFL Super Bowl LVI.
If you want to know more about me, just reach out!
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-cleveland-presents-credit-rating-giant-drives-high-velocity-itsm/.