Join us for an engaging evening of craft beer and real-world ITSM insights at Masthead Brewery!
Patrick Howell, Co-CEO of Trundl, will walk us through a high-impact Jira Service Management (JSM) success story from one of the world's leading credit rating agencies.
Faced with a plateau in Mean Time to Resolution (MTTR) and underperforming KPIs across global teams managing 500+ IT tickets daily, this enterprise needed a radical transformation. Hear how they leveraged Atlassian’s JSM to ignite velocity, visibility, and accountability across their IT operations.
This is a must-attend for anyone working in service management, operations, or looking to optimize their support systems at scale.
🎤 Featuring: Patrick Howell, Co-CEO, Trundl
📍 Location: Masthead Brewery (Cleveland, OH) – We'll be in the Canning Corner (behind the bar near the TVs)
🍺 Networking, food, and drinks provided!
🚗 Parking Info:
Masthead Brewery is located in the heart of Downtown Cleveland and does not have a private parking lot, but there are several convenient options nearby:
Street Parking: Available on E 12th and E 13th Streets
Free parking after 6:00 PM
Nearby Parking Lots: Affordably priced and within walking distance
🔗 View Masthead’s Parking Recommendations
Agenda
