AI and Jira - Redefining IT Support Automation

AI + Jira: Redefining IT Support Automation 🚀

February 1st , 2025 at 12:00 – 1:00 PM IST

"Efficient IT support isn’t just a necessity, it’s a competitive advantage."

Join us to see how industry leaders are leveraging AI and Jira to automate IT tasks, resolve tickets faster, and streamline operations like never before. Live demos included!

Transform Your IT Support in 60 Minutes!
Struggling with ticket backlogs and overburdened IT teams? Watch live as Rajesh Shanmugam, Troopr's CEO, reveal how leading companies are:

✅ Cutting resolution times by 60%

✅ Automating 40% of routine IT tickets

✅ Scaling IT support without increasing headcount

See real Jira + AI implementations that transformed IT teams from reactive to proactive, reducing workloads and boosting efficiency.

🎯 Perfect For:
IT Support Leaders

IT Operations Teams

Helpdesk Managers

Product Managers

Tech Leaders exploring AI adoption

📋 What You'll Learn:
Faster IT Resolutions: Discover how AI-Jira integrations speed up ticket processing and workflow automation.

Real-World Success Stories: Deep-dive into actual IT support transformations powered by AI and Jira.

Your AI Toolbox: Get proven tools and strategies for implementing AI-driven IT support.

See It in Action: Watch live demos of AI features in Jira revolutionizing IT support operations.

🎤 Meet Your Speakers
Rajesh Shanmugam: CEO, Troopr Labs Pioneer in AI-powered productivity solutions.Led game-changing Slack integrations for Fortune 500 companies. Discover his blueprint for 10x support team efficiency.

Rajan Gupta: Director - Data Science & AI/ML , Deutsche Telekom Digital Labs . AI Technology professional with 15+ years of experience in embedding and operationalizing AI/ML into scalable products, with a focus on delivery, implementation, & technical excellence

60 minutes with these experts = months of trial and error saved.

🚀 Reserve your spot now to transform your IT support operations!

Agenda

12:00 PM: Introduction to Atlassian Community

Introduction about the Atlassian Community

12:15 PM: Session by Rajan Gupta

Rajan Gupta, Director of AI/ML, he will discuss about the Science of Voice AI, delving into why voice is unique compared to text, and the architectural changes required for voice-based GenAI apps. He’ll discuss the potential of Voice Bots in IT Operations, covering use cases such as corporate employees resolving IT issues, bots raising JIRA tickets for complex problems, and providing summarized insights to IT Ops teams. The session will conclude with a demo showcasing the creation of a Voice Bot using tools like Eleven Labs, Vapi, or Smallest AI, interacting with a JIRA dataset for IT issues.

12:30 PM: Session by Rajesh Shanmugam

Rajesh will discuss how AI in Jira can revolutionize IT support automation by addressing current challenges and unlocking the potential for AI-driven efficiency within Jira. He will also highlight the role of advanced AI capabilities and provide step-by-step implementation strategies for transforming IT support operations into a streamlined, proactive, and highly efficient process.

1:00 PM: QnA Session with Speakers

Clear your doubts and gain insights into implementing AI-driven IT solutions effectively from the Speakers.

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Speakers

Rajesh Shanmugam - Troopr.ai (Founder & CEO)

Tech Entrepreneur. Building for the future of work. Excited about the transformative potential of AI powered conversational apps at work.
16+ years of experience building scalable enterprise software products deployed at top Fortune companies around the world. He enjoys the process of transforming innovative ideas into software products that work at scale.

Rajan Gupta - Deutsche Telekom Digital Labs (Director - Data Science & AI/ML)

Rajan Gupta is AI Technology professional with 15+ years of experience in embedding and operationalizing AI/ML into scalable products, with a focus on delivery, implementation, & technical excellence backed up by research-oriented approach and strong academic background having done doctorate & postdoc in data science. Worked in AI/ML CoE, efficiently managed analytical/AI product imple…

Hosted By

Raj Shanmugam, Atlassian Community Leader

rajesh shanmugam, Atlassian Community Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-coimbatore-presents-ai-and-jira-redefining-it-support-automation/.