Jira Service Management 101: A Beginner's Guide to Excellent Customer Support

Hello Atlassian Community Members,

You're invited to our upcoming event featuring Kate Pawlak from Appsvio.

Jira Service Management 101: A Beginner's Guide to Excellent Customer Support

This training is a comprehensive session designed for those new to Jira Service Management. You will see an overview of the platform's key features, including:

Ticketing
Automation
Reporting

And how they can be leveraged to streamline customer support workflows. Kate will share best practices for:

Setting up and managing a service desk
Handling customer requests efficiently
Ensuring a high level of customer satisfaction

Whether you're new to Jira Service Management or looking to optimize your existing setup, this session will equip you with the knowledge and skills needed to deliver excellent customer support.

Don't miss out on this transformative event! Secure your free ticket today and supercharge your team's efforts.

Cheers,

Andree and Krimo

Questions? Reach out!
cologne@atlassiancommunity.com

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About the Atlassian Community Cologne
As one of the official communities of Atlassian, we meet regularly to share and help with questions & sessions about Atlassian (Jira, Confluence & all other products) and the Atlassian Marketplace App universe.

What is an Atlassian Community?
Here is a video from Atlassian https://youtu.be/6xKBN4Rm_iA and more on our YouTube Channel Atlassian Community Cologne.

Why should I participate?
Are you an enthusiastic Jira and/or Confluence user and want to exchange ideas with like-minded people? This is the right community for you! Do you seek other topics for future meetings? Get in touch and share your ideas: cologne@atlassiancommunity.com

Agenda

5:00 PM: Welcome

The latest & greatest from your Atlassian Community Cologne

5:05 PM: Jira Service Management 101: A Beginner's Guide to Excellent Customer Support

Kate Pawlak from Appsvio

5:45 PM: Q&A

6:00 PM: End of the event

We look forward to your next visit

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Speaker

Kate Pawlak - Appsvio (CPO)

Kate is a Jira Service Management enthusiast and expert. As a Co-founder and Chief Product Officer at Appsvio, she oversees app development with a primary focus on improving the overall experience with JSM. She deals with products from the beginning, which means ideas through research and cooperation with our developers to the release. Her primary focus is the products’ growth to meet users’ n…

Moderators

Andree Lindenblatt - Atlassian Community Cologne / GoDaddy (Leader Atlassian Community / Senior System Engineer GET Productivity)

Andree Lindenblatt ist Senior System Engineer GET Productivity bei GoDaddy und administriert dort unter anderem die Atlassian Tools. Er hat Schulungen zum Scrum Master, Product Owner sowie verschiedene Projekt Management Methodiken erfolgreich absolviert.

Krimo Khermane - Atlassian Community Cologne (Leader)

Hosted By

Andree Lindenblatt, Atlassian Community Leader

Andree Lindenblatt leitet die Atlassian Community Cologne und ist für die technischen Themen und die Webseite www.atlassian-cologne.de zuständig. Hauptberuflich ist er Senior System Engineer Collaboration & Productivity und administriert dort unter anderem die Atlassian Tools.

Krimo Khermane, Atlassian Community Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

appsvio (https://www.appsvio.com/)

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-cologne-presents-jira-service-management-101-a-beginners-guide-to-excellent-customer-support/.