Name: HAX Toolkit: Guidelines, Patterns, and Real-World Examples for Human-Centered AI
Start: 2025-05-21T19:00:00-04:00
End: 2025-05-21T20:00:00-04:00

Microsoft's Human-AI eXperience (HAX) Toolkit was designed in direct response to AI practitioners who have expressed that "AI is the most ambiguous space I've ever worked in... There aren't any real rules and we don't have a lot of tools." It's a comprehensive resource designed to address the ambiguity in AI design.

The HAX Toolkit includes essential components such as the HAX Design Guidelines, HAX Design Library, HAX Workbook, and HAX Playbook. These tools are crafted to provide clarity and structure in the design of human-AI interactions.

The toolkit synthesizes over 20 years of research and was introduced in an award-winning 2019 CHI paper, ensuring that it is grounded in real-world insights from AI practitioners. This session is ideal for product designers, AI developers, UX researchers, and design strategists looking to enhance their approach to AI product development.

Key takeaways:
-Explore the HAX Design Guidelines: Learn 18 evidence-based best practices for creating intuitive AI user experiences, synthesizing over 20 years of research.

-Explore the HAX Design Library: Discover a rich database of design patterns and real-world examples to effectively implement AI interaction guidelines.

-Leverage the HAX Workbook: Facilitate cross-functional collaboration and alignment in early-stage AI product development, prioritizing design goals and resource allocation.

-Utilize the HAX Playbook: Identify and mitigate potential AI system errors, particularly in natural language processing, to create more robust and user-friendly applications.

Christopher Gill

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Liji Thomas, a Microsoft MVP in AI, is a seasoned technologist with over 15 years of experience in creating transformative digital experiences. As Gen AI Manager at H&R Block, she drives innovation by leveraging generative AI to enhance customer experiences and deliver business value. Her expertise spans AI, machine learning, natural language processing, and conversational AI.




Liji is passionate about harnessing AI's transformative potential to revolutionize business and human interaction with technology. A thought leader in the field, she actively shares her insights through speaking engagements, publications, and community involvement. Committed to diversity and inclusion, she mentors aspiring technologists and advocates for the next generation of AI leaders.

Liji Thomas

HAX Toolkit: Guidelines, Patterns, and Real-World Examples for Human-Centered AI

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