Speak with Strength: How to Set Boundaries with Difficult Customers or Coworkers

Manipulative behavior at work can derail your productivity and shake your confidence. Whether it's a pushy customer, a passive-aggressive colleague, or a teammate who guilt-trips their way out of responsibility, communication is key.

In this free session, you’ll learn how to:

• Uncover what’s really going on beneath the behavior
• Stay grounded using the “Choose to Believe” mindset
• Respond with confidence using the Positive Spin Formula

Designed for native and non-native English speakers looking to strengthen workplace communication, this session blends mindset tools with practical phrasing you can use right away.