Community Hour Season 2: The Customer Success Episode with Jay Nathan

Move over, Harry Styles! How does your community team work with your customer success team? Learn from one of the best and brightest in the customer success profession as we bring in Jay Nathan, EVP & Chief Customer Officer at Higher Logic and Co-Founder Gain Grow Retain! Learn more. Jay is a leader in the Customer Success profession!!!

Featured Guest:

• Jay Nathan (@jaynathan), EVP & Chief Customer Officer at Higher Logic and Co-Founder Gain Grow Retain. Learn more.

Agenda:

1. Introduction
2. Early Career
3. Getting into the world of Customer Success
4. What should Community professionals know about Customer Success?
5. How should Community teams better integrate and work with Customer Success teams?
6. Current efforts at Higher Logic, Gain Grow Retain, and the new Customer Success community
7. Community and Customer Success Trends
8. Tips and Best Practices for Community Professionals Working with Executives (C-Suite)
9. Lightning Round Questions
10. Q&A

The Community Hour features the latest in community news and voices worldwide.

About Jay Nathan
Husband to Beth. Dad to three wonderful kids. Chief Customer Officer at Higher Logic, and co-founder of the Gain Grow Retain Customer Success Leadership community. Jay focuses on leading and scaling SaaS customer success teams and sharing their learnings along the way.