Using narrative to audit your content governance (and then change it)

If you've ever made content governance, guidelines, and systems, you also know that they eventually stop working... or at least they stop working as well as they did at first. Rather than turning to enforcement or scrapping it entirely, you can come out the other side with even more effective systems by centering the people involved. We'll dig into details of how to audit your content systems through a narrative lens. By walking through real life examples, templates, spreadsheets, and mural boards, you'll have what you need to get started on your own audit. With this tool in hand, your content ops can adapt alongside the changes to projects and teams — and your systems and guidelines won't die a slow death in the annals of Sharepoint.

About Audrey:
Audrey Ross is a content designer and leader with over a decade of experience helping organizations help their people through clarity and connection. Audrey has spent her career in nonprofits and civic tech, working on a variety of high-impact problem spaces, including international justice and public health.

Audrey lives outside of Washington, DC in Arlington, VA with her husband and two children. She can often be found making frequent TV and movie references and laughing at a good GIF reaction.

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