Customer Success Meetup @ Trackunit: Hacking Customer Excellence!

Dear Copenhagen CSM professionals!

We are super excited to be able to host the next event in the CPH CSM Meetup series at our offices in Matrikel1 on Højbro Plads.

Building on the awesome agendas from Pleo and Siteimprove we want to invite you to another great track-based evening of Customer Success and Customer Centricity, in which both experienced CSM professionals and those of you who are new to the subject will be sure to get a lot of great insights.

!UPDATE!
Detailed agenda:

• 05.30 PM till 06.00 PM; walk in
• 06.00 PM till 06.30 PM; opening presentations
• 06.30 PM till 07.15 PM; discussion track session 1 (4 tracks)
• 07.15 PM till 07.45 PM; break/dinner
• 07.45 PM till 08.30 PM; discussion track session 2 (4 tracks)
• 08.30 PM till 09.00 PM; drinks

We will facilitate 4 discussion tracks per session and are anticipating groups of about 15 people per track. Therefore, we would kindly like to request you all have a think about a first, second and third choice for the tracks. Our track topics are as follows:

Session 1

1. Engaging disengaged customers through proactive interactions.
2. Data insights that give CSM their superpower.
3. How could you monetize customer success related activities to your largest strategic customers?
4. How could you transition customers from case-based support to self-service online?

Session 2

1. How do you segment your account portfolio?
2. CSM tooling – Why is it important?
3. How could revenue generating projects bring value to Customer Success?
4. How do you engage customers in an online community?

A little background on Trackunit for those of you interested (because you probably have not heard of us):
We are a DK-based software company with the modest mission of revolutionizing a highly non-digital industry (construction) through SaaS and IOT solutions and services. We are 250 people across Europe and the USA, and we are currently catering to around 5,000 B2B customers globally, growing around 40% per year. We are owned by Goldman-Sachs and GRO Capital since 2015.
Find out more at trackunit.com

We really look forward to seeing you all for another great evening of knowledge and networking!

All the best,

The Trackunit Customer Excellence Team