Service Operations Workspace - Smart Customizations

Join us for a Copenhagen ServiceNow Developer Meetup focused on smart customizations in the Service Operations Workspace (SOW)!

This session tackles one of the most common pitfalls in ServiceNow projects: customizing Workspaces without a clear strategy. We'll look at where ServiceNow is taking the Workspace model, whether your organization is actually ready for it, and how to define a customization approach that serves your users - not just your backlog.

A big part of getting this right is understanding your audience. Who is actually using the workspace? What do they need to see - and just as importantly, what should they never have to deal with?

We'll work through how to segment by user group, define what's relevant for each, and build a strategy that holds up over time.

Program:

• Welcome & intro
• ServiceNow's Workspace vision -where it's heading and why it matters
• Is your org ready? An honest readiness check
• Defining your SOW strategy: audience, scope, and what to skip
• Q&A and networking

Remember to bring your laptop!

Grow your network — This is a great opportunity to engage with fellow ServiceNow developers, swap war stories, and pick up practical ideas you can use the next day.

Win swag — We'll draw winners of cool ServiceNow Developer Swag!