Business Transformation From The Trenches

Very excited to be kicking off 2024 with sharing our hugely successful, award winning business transformation, winning gold at the International Customer Experience Awards (ICAX) in 2021.

Join us and find out how we turned a loss making retail energy business around. We want to share our journey on how we closed the gap between strategy and execution, solving customer problems and driving business results:

• Highest ever business performance ever
• Went from number 18 to number one in Citad rating
• Onboarded 438K customers in record time whilst managing to improving customer service
• Became to dominant way of working

It has been a very challenging and also highly rewarding journey, the results speak for themselves.