This group is your opportunity to network with other individuals on areas of CSM to exchange insight, innovations, ideas, tool experience and ask great questions.
The concept of Customer Success Management is still fairly young in the New Zealand business world. We hear that the power shifts from the vendor to the customers, but how does this change the way how we're servicing our customers? Typical questions might be:
- What are the challenges if I'd like to build a customer journey? - How shall I segment my customer base to provide better services? - Any recommendations about how to customize the onboarding process? - Which are the most important metrics I shall I focus on? - Is there a company who has rolled out a worldwide partner program?
If this feels like you then this is your group! We are from sales, marketing, customer support, professional services and customer success teams. Some are new to the industry, some were early adopters!
We're meeting once per month at different locations across Auckland. We're always keen for suggestions, so join and share! And feel free to join our LinkedIn group too (open LinkedIn (http://bit.ly/csc-akl-linkedin))