Poke the bear - wake up your hibernating customers!

Karen Tsrouya, a veteran Customer Success Manager, lives and breathes customers for more than ten years.
In this event, Karen will talk about one of the key challenges of CSMs - what to do with “Hibernating customers”, those sleepy customers that you know nothing about. Karen will share her experience with hibernating customers and how ‘poking the bear’ was worth the risk and lead to new deals and stronger relationships. She will walk us through real cases and provide insights on how to identify and communicate with these mysterious customers, driving them to success.

** Will be delivered in Hebrew **

Agenda

18:30 - 19:00 – Gathering & Networking

19:00 - 19:05 – Osnat Niv-Assa (https://il.linkedin.com/in/osnatnivassa), CEO, PMsphere (http://www.pmsphere.com/)

19:05 - 20:20 – Karen Tsrouya (https://www.linkedin.com/in/karen-tsrouya-service-manager/), Customer success manager at CareerHarmony (https://careerharmony.com/)

20:20 - 20:30 – Q&A