Scaling a CS team from 1 to 40 - CS Journey at WSC sports

Scaling a CS team from one person to many requires a careful and strategic approach, together with the challenges that come with growth.
In 5 years, the CS team at WSC sports has scaled from 1 person to a global multi-teams department of 40+ people, managing the success of 300+ customers worldwide.

In this meetup, Shai Diament, VP account management at WSC sports, will take us through his journey from a solo role into building a global multi teams department. Shai will share their best practices for leading success through the demanding Sports tech world, including how they manage QBRs, onboarding, feature requests, support and more. As well as how their strategy and processes evolved as they moved from a single player operation to a multi-team department .

Shai Diament is the VP Account management at WSC Sports, with more than 15 years of experience in various customer facing management roles, building teams from scratch and tailoring complex processes to support the growth of the business.

WSC Sports automates the creation and distribution of highlights for over 250 leagues and broadcast partners across the globe, including the NBA, ESPN, YouTubeTV, La Liga and Serie A, By utilizing advanced AI technologies the WSC Sports proprietary platform enables sports media rights owners to maximize the use of their content, creating new revenue streams and a personalized fan experience on every platform for every type of fan.

Registration: https://us02web.zoom.us/meeting/register/tZUud-iuqTsoH9NTirzvySmHklQBF16ZJ3bN

Language: English