CX Afterhours #001 — Vienna

CX Afterhours is a new, intimate gathering for customer experience practitioners in Vienna — no panels, no pitches, no name-tags doing the talking for you. Just CX people from across industries in one room, comparing how they tackle the same customer challenges from very different angles.
For our first edition, we're joined by Barbara Böck, Head of CX at Wüstenrot, with a talk on:
"From Criticism to Competitive Advantage: How authentic customer insights and critical voices become a central lever for data-driven growth."
We measure experience more than ever and arguably understand it less. Barbara makes the case that the customer who complains is the one who still cares — and that the feedback nobody wants to hear can be your strongest, most honest growth signal, if you know what to do with it.
After the talk: open conversation, drinks, and the kind of exchange that's hard to find when you're the only "CX person" on your team. Expect a small, deliberately cross-industry group — banking, insurance, retail, and beyond.
Arrive b 6:30pm