Data-Driven Decisions for Customer Success

Hi guys, it is time to look more closely at how we make decisions in Customer Success! We have a very interesting partner for our next event - Trimble, a global technology company with an HQ in the US focusing on Saas products and hardware used in construction, geospatial, transportation, utilities, forestry - for example, Helsinki airport (one the best and most comfortable in the world!) designed using Trimble's products and services. This company is also very innovative, you might have seen Spot the dog (robotic), developed in collaboration with Boston Dynamics in YouTube, didn't you? :) https://www.youtube.com/watch?v=zFUHi3_oiXk

WHAT: Data-Driven Decisions for Customer Success
WHEN: Thursday, September 19, at 5 pm
WHERE: Espoo, Leppäävaara, Hatsinanpuisto 8, entrance A
SPEAKERS: Eric Beyer, Oleg Mihhailov, Irina Zaitseva

Highlights:
- How a Customer Journey looks like at Trimble?
- Customer Insights Team: what data do they collect and share with CSMs?
- How Customer Success team use this data for their strategic and day-to-day decisions?
- Case Studies: we will prepare a few real use cases to brainstorm in small groups and share ideas

We guarantee networking with like-minded people, same as you!
Aaron, Alina, Maria