Adopting a Customer-Centric Account Development Approach with Nayla Raad

Happy New Year everyone! We’re so excited to kick off 2021 with Nayla Raad, who leads the Strategic CSM team at Cloudflare and will be talking about customer-centric account development. Her presentation will be followed by an interactive group discussion during which you’ll be able to connect with other professionals in Customer Success.

Join Nayla to learn about:

• How to create and act on Account Plans for each of your customers
• How to structure your your week, month, quarter and year to ensure that you’re proactively partnering with your customers
• Aligning cross-functional partners internally to drive results for your customers

About Nayla
Nayla leads a Strategic Customer Success team at Cloudflare and brings over 10 years of leadership experience. When she’s not doing that, she’s working as a pro bono attorney, doing something active, or trying to overfeed as many people as she can fit at her dining table (so far the maximum is 15).

Agenda
1:00 - 1:05 pm: Welcome & introductions
1:05 - 1:35pm: Presentation
1:35 - 1:45pm: Q&A
1:45 - 2:00pm: Group discussion

If you have any questions, please feel free to reach out to Ingrid or Marie-Lou.

We look forward to seeing you there!