How to grow and expand your CS team’s impact with Sydney Strader

We in Customer Success wholeheartedly know and believe in the importance of sharing, listening and taking action based on the insights gathered from our customers. That said, we oftentimes face headwinds when trying to get our cross-functional partners to be as invested in this point of view as we are.

In this session Sydney Strader, Head of Customer Success at Catalyst will share tips on how to strengthen your cross-functional partnerships and how bringing Customer Success to the center of your organization will allow you to expand your impact. Her workshop will be followed by an interactive group discussion during which you’ll be able to connect with other professionals in Customer Success.

About the workshop
In this workshop we’ll cover

• Why bringing Customer Success to the center of your organization is critical to your businesses bottom line
• Common headwinds faced in achieving this
• Tactical solutions you can apply to overcome these headwinds
• Outcomes you can expect

About Sydney
Sydney Strader is the Head of Customer Success at Catalyst.io. Over her 10 year career, Sydney started as a Support rep and most recently prior to Catalyst led a 45+ international customer success org as the VP of Customer Success at InVision. She is deeply passionate about building customer success teams who deliver memorable customer experiences while maximizing business impact (retention, expansion and advocacy).

Agenda
1:00 - 1:05 pm: Welcome & introductions
1:05 - 1:35pm: Presentation
1:35 - 1:45pm: Q&A
1:45 - 2:00pm: Group discussion

If you have any questions, please feel free to reach out to Ingrid or Marie-Lou.

We look forward to seeing you there!