How to Create a Virtuous Cycle Between Product & Customer Success
Details
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TOPIC:
Join us at Prolific Interactive HQ (https://www.prolificinteractive.com/) as we bring together a panel of SaaS industry experts to discuss the common challenges and best practices that facilitate alignment between customer success and product management teams
AGENDA:
6:30-7 pm -- Refreshments
7-8 pm -- Panel Discussion
8+ pm -- Networking
PANELISTS:
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Fiona O’Donnell McCarthy (LinkedIn) (https://www.linkedin.com/in/fionaodmc/) is the Vice President of Product at Prolific Interactive (https://www.prolificinteractive.com/). Prior to Prolific, Fiona was Director of Product Management at Handshake where she worked with the Meetup organizer Stephanie on processes and tools to make the collaboration between product and CS as mutually-beneficial as possible. Fiona's experimental and data-driven approach to building products and scaling companies was heavily influenced by her research and publications in cognitive development at Stanford University prior to her career in technology.
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Jamie Davidson (LinkedIn) (https://www.linkedin.com/in/davidsonjamie/) is the CEO of Vitally (https://vitally.io/), an analytics platform for Customer Success teams. Previously, he's been the CTO of 2 startups and was most recently the Chief Customer Officer at Pathgather.
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Sarah Mullens (LinkedIn) (https://www.linkedin.com/in/sarahemullens/) is Director of Customer Success at Pathgather (https://www.pathgather.com/). Sarah's team team works hand-in-hand with some of the world's largest companies as they drive competitiveness through strategic people development - from technical support to change management strategy, and everything in between.