[July] SF Customer Success Meetup - Virtual

Virtual Zoom Webinar event
Topic: The complicated relationship between CS and the product

Customer success is all about helping customers achieve their own goals through the use of a product. While CS professionals are in many ways the "face of the product," how much control we have over the product really varies. This put us in a tricky position––balancing our role as a trusted advisor with that of defending our product. In this panel discussion, we will explore the complex relationship between CS and the product: how to navigate product transparency with advocacy, handling tricky conversations and customer disappointment, as well as personal resiliency that separates CS identity from the product itself.

We've got an amazing panel lined up for you (hosted by Grace Lee from Asana):

• Amara Okoli, Regional Manager, CS at Okta
• Steven Grijzenhout, Head of Customer Experience at Miro
• Cindy Li, Product Manager at KeepTruckin

We've partnered with Gain Grow Retain again for this event so in addition to RSVP'ing for the meetup here, please take 30 seconds to RSVP here: https://lu.ma/CS-Product

Zoom link: https://higherlogic.zoom.us/j/93879917268?pwd=eHJQTUg5Qkt5RlVmcVNmLzZ1amZwUT09