Insights into career paths and developments in customer support

Welcome fellow Customer Support Heroes!

Come and join your Virtual Meetup with MOVO, GameHouse & Keller Williams Realty on:

"Insights into career paths and developments in customer support"

This time, the global customer support heads of the two fast-growing tech startups MOVO and Gamehouse share their insights in the development of a successful career within Customer Support & important skills to thrive in this industry.

Become part of this interactive session and engage with your peers in customer support!

REGISTER HERE:
https://us02web.zoom.us/webinar/register/WN_JpvERRCRRHKb7lUYwZzvOw

** Registration for this event is necessary. Fill in the form to receive FREE entry to the event :) **

AGENDA:

• Introduction to the virtual meetup (5 min) - Kaizo
• Panel Session with both speakers (30 min)
• Q&A ( 10 min)

SPEAKERS :

Feliks Goedvree- Head of Customer Service @GameHouse

Feliks Goedvree is Head of Customer Service at GameHouse, a publisher of story-based mobile games and owner of several PC gaming platforms.

At GameHouse, Feliks is responsible for everything customer service, currently setting up player retention activities for mobile free-to-play games. Feliks got his first taste of CS during his studies, working as a part-time agent at tech unicorn TomTom during their explosive growth. Hooked by CS, technology, and setting up shop, he decided to stick around and gradually grew into different roles and customer-facing activities over time. From agent to managing customer support, customer marketing, or customer success: he should be able to share some insights on career paths and developments in CS and related areas.

Diego Diéz- Global Head of Customer Excellence @MOVO

Diego Diéz is the Global Head of Customer Excellence at Movo. He has 13 years of experience working in Customer Support. He worked for 10 years on a Fintech in Colombia leading the customer service area and then ran for two years the customer excellence department of the famous ride-hailing Spanish startup Cabify.

Martinique Duchene- Phillips- Support Lead @ Keller Williams Realty

Martinique Duchene-Phillips is a Support Lead at Keller Williams Realty International. She is part of a team providing Technical Support to Keller Williams real estate agents, Franchise Offices, and associates. She has had a varied career focused on Customer Service working with Non-profit organizations in Austin, TX producing arts festivals, teaching art education, assisting with recruiting and admissions at The University of Texas at Austin, and 20 years at IBM. At IBM, Martinique worked her way up from a level one customer support representative to working with their Critical Situations Project teams responsible for the Latin American and South American regions. She believes in putting people first and helping them find success. Martinique is a trained artist and uses the lessons and skills learned as a collaborative artist to improve the performance of her team and showcase ways to put the customer first regardless of the situation.

Martinique holds a B.F.A in Theater Studies from The University of Texas at Austin

ORGANIZER:

KAIZO is a performance management platform that uses gamification and AI to elevate customer support teams’ performance with actionable OKRs.

The main goal of this virtual meetup series is to offer customer support professionals an opportunity to discuss key topics related to the customer experience industry, exchange experiences and best practices, and to showcase what makes Customer Support Heroes.