"In-house vs outsourcing: Scaling customer support operation successfully"

Welcome fellow Customer Support Heroes!

Come and join your Virtual Meetup featuring Salar Rangkeshan ex- Klarna and Releasy & Rui Chaves from Monese on:

"In-house vs outsourcing: Scaling customer support operation successfully"

This time, global customer support heads of fast-growing tech startups like Monese share their insights into the differences between in- house & outsource and its implication in scaling customer support operations within fast-growing companies.

Become part of this interactive session and engage with your peers in customer support!

REGISTER HERE:

https://us02web.zoom.us/webinar/register/WN_K96SUDagS7C9kAHrEVll-A

** Registration for this event is necessary. Fill in the form in the link below to receive FREE entry to the event :) **

AGENDA:

• Introduction to the virtual meetup (5 min) - Kaizo
• Panel Session with both speakers (30 min)
• Q&A ( 10 min)

SPEAKERS :

Salar Rangkeshan- Customer Operation Manager

I am a customer, success-driven leader. In my world there is a simple recipe for success, it's always about how hard you are willing to work for your goals. Never accepting people's picture of the impossible, and proving that the impossible is actually indeed possible.

Rui Chaves - Head of Customer Loyalty @Monese

+10 years of experience in leading and managing international teams and projects, with a proven record for operations management, business transformation, and process improvement.

ORGANIZER:

KAIZO is a performance management platform that uses gamification and AI to elevate customer support teams’ performance with actionable OKRs.

The main goal of this virtual meetup series is to offer customer support professionals an opportunity to discuss key topics related to the customer experience industry, exchange experiences and best practices, and to showcase what makes Customer Support Heroes.