Navigating AI Governance, Ethics, and Bias in Understanding Human Intent

What ethical considerations should be prioritized in the development of AI that understands and reacts to human intent in your industry?

How have you seen AI bias affect user interactions in your professional experience, and what measures do you think could counteract this?

How can AI governance frameworks be adapted to better accommodate the diverse ethical expectations of global users?

Join us for our May 2024 talk featuring guest speaker, Malur Narayan, Technology Leader and AI practitioner.

As AI systems become increasingly integrated into customer experience technologies, the governance of AI, particularly its ethical use and inherent biases, has emerged as a critical area of concern. Malur will focus on these aspects, exploring how AI can be developed and managed to ethically interpret and respond to human intent. This talk will dissect the layers of AI governance, scrutinize the ethical implications, and address bias in AI systems, particularly in their role within customer interactions and engagement technologies like chatbots, virtual assistants, and personalized content generation.

About the guest speaker:
Malur Narayan is a distinguished technology leader specializing in AI, ML, Mobile technologies and digital transformation. He has over three decades of leadership experience across global tech sectors, currently leading technology and sustainability initiatives. Malur's deep knowledge of AI and emerging technologies has driven substantial advancements in customer interactions and service strategies within the technology business vertical. His early research in the 1990s contributed to the development of adaptive learning algorithms in machine learning, marking significant milestones in AI.

Beyond his corporate role, Malur is actively involved in the startup ecosystem, serving as an advisor and board member for various AI-driven startups. He focuses on guiding these companies in refining their AI-based solutions to enhance customer engagement and operational efficiency. His commitment to innovation is matched by his advocacy for ethical AI use, diversity in tech, and sustainable business practices.

Malur's insights at the intersection of AI and customer experience are informed by a robust career managing strategic customer relationships and pioneering digital solutions. Malur is a sought-after speaker for audiences looking to leverage AI to transform customer experiences effectively. He recently spoke on AI bias at MIT’s Intelligence in Action and United Nations AI4Good.