The Future of Customer Connection in an AI-Led World

• In a world optimized by AI, what does authentic customer connection look like?
• How can teams reframe their work to stay human-centered as AI scales?
• What are we risking when we let efficiency replace empathy?

How do we build meaningful customer connections when AI is reshaping every touchpoint? Join Gary A. Bolles, author of The Next Rules of Work and Global Fellow for Transformation at Singularity University, for a timely conversation on the evolving role of human connection in an AI-first world. Drawing from his work across future-of-work ecosystems, learning models, and organizational transformation, Gary will explore in this talk how leaders, designers, and technologists can better align intelligent systems with real human needs.

About the guest speaker:
Gary A. Bolles writes and lectures around the world on the future of work, learning, and the organization. He is the author of “The Next Rules of Work: The mindset, skillset, and toolset to lead your organization through uncertainty,” your guide to the brave new world of work for the post-pandemic era. He has over 1 million learners on LinkedIn Learning, with courses such as “Learning Mindset,” “Learning Agility,” and “Leading Change.”

As adjunct Chair for the Future of Work for Singularity Group, Bolles helps people understand the impact and opportunities of exponential change for individuals, organizations, communities, and countries. As a partner in the consulting agency Charrette LLC (“Initiatives With Impact”), he helps organizations, communities, educators and governments develop strategies for “what’s next.” As co-founder of eParachute.com, he helps job-hunters & career changers with programs inspired by “What Color Is Your Parachute?”, the world’s enduring career manual.

Bolles is the former editorial director for six technology publications, a serial entrepreneur, and a former Silicon Valley executive. He is a co-founder of SoCap, the world’s largest gathering of impact entrepreneurs and investors. Bolles is dedicated to helping individuals, organizations, communities and countries to collaborate on effective strategies to ensure that all people can have access to meaningful, well-paid work and lifelong learning opportunities.