Reinventing Leadership Today: Ingenuity Over Isolation, Customers at the Core

• Are we shaping our organizations for technology or for the customers and people they ultimately serve?
• How can customer understanding become the compass for leadership and culture in a world shaped by AI and other disruptive forces?
• What does it take for leaders to move beyond the Information Age and avoid slipping into the Isolation Age?
• What hidden cultural habits from the Information Age prevent leaders from creating ingenuity-driven, customer-centered organizations?
• How can Vision, Intuition, Synergy, Trust, and Authenticity (VISTA) transform leadership in ways that deepen customer connection and loyalty?

We are leaving the Information Age. The rise of AI and other global shifts signal a new context in which leaders face a defining choice: will we slip into the Isolation Age, driven by silos, technocracy, and efficiency at the expense of customer connection? Or will we step into the Ingenuity Age, where human insight and technology intersect to create unprecedented value?

In this talk, Katharine McLennan introduces The Leader’s Choice, a framework that traces leadership’s evolution from the Industrial and Information Ages to today’s choice between Isolation and Ingenuity. Through her VISTA model—Vision, Intuition, Synergy, Trust, and Authenticity—she will reveal how leadership and culture must be reframed around customers to meet the demands of this AI-shaped world and beyond.

Expect a provocative discussion on why customer-centric leadership is the true differentiator in an age defined by disruption and how leaders can build cultures that prioritize ingenuity, trust, and deep customer understanding over outdated Information Age habits.

About the Guest Speaker
Katharine McLennan is an internationally recognized leadership strategist and founder of a suite of executive programs at the intersection of leadership, culture, and technology. With over three decades of experience advising CEOs, boards, and C-suites across industries—including banking, healthcare, and technology—she is known for challenging leaders to rethink their organizations in the context of seismic societal and technological shifts.

Her work bridges neuroscience, AI as context, and human-centered leadership, equipping leaders to navigate disruption without losing sight of the customer. Katharine’s frameworks, including The Leader’s Choice and her VISTA model, help organizations move beyond efficiency-driven, Information Age thinking to foster ingenuity-driven, customer-centered leadership and culture.

A psychotherapist and executive coach by training, she brings a rare fusion of scientific rigor, deep business acumen, and human insight to every engagement. Katharine’s passion lies in helping leaders leave behind outdated habits of isolation and instead cultivate trust-driven, innovative organizations ready for the Ingenuity Age.

She is a sought-after keynote speaker on leadership, culture, and customer-aligned strategies for a world shaped by AI and beyond.