Communication as Infrastructure: Scaling AI across the Organization

AI rollouts succeed when people feel supported, not sidelined. The real opportunity isn’t keeping AI inside the software department, it’s mobilizing the entire organization to use AI in solving the problems right in front of them. That requires empathy-driven communication systems that remove friction, build trust, and make adoption a shared practice.

In this session, Andrea Goulet will introduce her Communication Ecosystem Map™, a framework for bringing AI out of silos and into the daily work of culture, strategy, and customer experience.

Attendees will learn practical strategies to:

• Identify where AI can free capacity for more human connection
• Map adoption opportunities across an organization’s full range of functional departments
• Create communication pathways that translate technical insights into shared language for every department

Attendees will leave with a repeatable practice for scaling AI responsibly while strengthening collaboration and trust across teams.

About the guest speaker:
Andrea Goulet is a globally recognized keynote speaker and communication systems expert who turns complex human dynamics into practical tools that drive business results. Over the past 25 years, her frameworks have helped generate billions in revenue, empower analytical leaders, and transform how technical teams collaborate.
She’s bootstrapped a $4M+ software consultancy, taught over 100,000 professionals through her courses, and built a reputation for making ambiguous communication concepts, such as empathy, accessible to analytical thinkers.