The Future is Patient-Centric: Managing Customer Expectations in Healthcare

Dear Digital Health Community in the DACH Region,
We're excited to announce our upcoming event:
"The Future is Patient-Centric: Managing Customer Expectations in Healthcare."
Join us for an engaging panel discussion exploring how growing patient expectations are reshaping the healthcare industry—and what healthcare and digital health companies need to do to keep pace.

Date & Time:
February 11, 2025 | 7:00 PM
Location:
DPM Office, Hofmannstraße 7A, 81379 Munich (4th floor)
Language:
English

What to Expect:

The Future is Patient-Centric: Managing Customer Expectations in Healthcare
Patients today expect more control, personalization, and seamless experiences from healthcare—similar to the digital-first convenience offered by other industries. How can healthcare organizations close this gap, delivering digital interactions and streamlined processes to meet these rising demands?
Our expert panel will discuss:

• What’s driving the shift toward patient-centric care, and why should healthcare providers care?
• How can companies deliver the digital-first, user-friendly experiences patients now expect?
• What are the biggest roadblocks to creating patient-centric systems—and how do we overcome them?
• What can healthcare learn from industries that have already nailed customer experience?

Gain practical insights and actionable strategies to prepare for a future where the patient is at the center of every interaction.

Agenda:

• 7:00 PM | Registration, snacks & drinks
• 7:30 PM | Welcome and panelist introductions
• 7:40 PM | Panel discussion: The Future is Patient-Centric: Managing Customer Expectations in Healthcare
• 8:10 PM | Audience Q&A
• 8:30 PM | Networking and Apéro

Meet the Panelists

• Thomas Gebauer, Head of Digital Transformation @ OPED Sanitätshäuser
• Baturay Yalvaç, Co-Founder & COO @ Breathment
• Roman Aperdannier, Machine Learning Engineer @ CGI

Event Organizer:
DieProduktMacher GmbH (DPM) - We create, transform, and scale digital products that solve real-world problems and make a meaningful impact.

CGI - We design, implement, and optimize end-to-end IT solutions that empower businesses to overcome complex challenges, streamline operations, and achieve sustainable success.

We can't wait to see you there for an evening of insights, networking, and engaging conversations!