Future of Voice Experiences and Commercialization Case Studies

How did we arrive at voice user interfaces, what can they do best, and how will they evolve? We'll look at voice as an innovation enabler in this event.

We'll also get a candid case study on the successful Domino's voice ordering experience including stories that can help you navigate creating an effective and targeted voice experience for customers.

You'll learn how even "best practices" have nuance and constraints that need qualification and fit testing.

Event Schedule (EST Time Zone):

11:55 PM Early open for Zoom setup/etc

12:03 PM Bots and AI Kickoff / Speaker Introductions

12:05 PM Hannes Heikenheimo - A CTO’s Perspective: The Future of Voice Technology

12:35 PM Mandi Galluch - From Smart Speakers to Smart Experiences: An Inside Look at the Commercialization of Voice

Talk 1

User interfaces have evolved very logically over time, from punch cards to the widespread adoption of touch interaction. With voice positioned to be the next phase of UI evolution, we’ll take an objective look at how we got where we are today and share my perspective on the technological and psychological challenges facing voice technology in the years ahead.

Talk 2

In 2014, there was Siri, Alexa, and Dom, the Virtual Voice Ordering Assistant for Domino's.

When Mandi left Domino’s four years later, it took both hands to count the number of voice, chat, and multimodal ordering experiences that our team had built. They pushed the boundaries of what was possible and had an incredible repository of data on user behavior across platforms. What did it show? That even back in 2018, what people wanted was not what Big Tech was building.

Mandi will share an insider’s view of the oftentimes chaotic commercialization of voice technology, thoughts on what made our small, cross-functional team at Domino’s so effective, what’s changed in the industry since 2018, and why she's so excited to be back in Voice after a three-year break."

Speaker Bios:

Hannes Heikenheimo, CTO & Co-Founder - Speechly

Hannes is a data scientist and a software engineer with a Ph.D. in Machine Learning from Aalto University (former Helsinki University of Technology). Prior to founding Speechly, Hannes worked on projects like Apple’s Siri, Angry Birds, Nokia Music and Google Maps. He has published several original papers on machine learning and data mining in venues like Interspeech, KDD, ICDM, and HCOMP. Hannes currently works as the Chief Technology Officer at Speechly, the fast, accurate, and simple Voice UI API for web, mobile, and e-commerce.

Mandi Galluch, Head of Marketing - Speechly

Mandi is a marketing leader and former consultant with both agency and client-side experience. Her first experience with Voice was as a founding member of the Conversational Commerce team at Domino’s, where they launched some of the first third-party transactional voice and chat experiences on Amazon Alexa, Google Home, Facebook Messenger, and more. Mandi is currently the Head of Marketing at Speechly, the fast, accurate, and simple Voice UI API for web, mobile, and e-commerce.