How to avoid unknowingly upsetting your clients on a data project

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How to avoid unknowingly upsetting your clients on a data project

Are you making your customers unhappy without ever knowing it?

What data consultants and project managers should do to avoid outrage.
Keeping customers happy and confident throughout the course of a project's implementation, often borders with art. It’s a combination of managing expectations, keeping stakeholders well informed, yet not too burdened with meetings, getting the right people involved at the right time and on top of that, a bit of charisma and luck.

In projects involving data – e.g. migrating legacy systems, implementing reporting solutions, or integrating business systems together – the visibility into what’s going on with that data, is a key element that makes it or breaks it for the client.

In this webinar we’ll discuss:

How openly outraged clients are often better than silent unhappy ones
How to avoid misjudging how clients feel about the project
The low hanging fruit you should utilize, that makes clients happy and confident about the project’s progress
Embedding transparency, auditing and reporting into your process