Service Design in-house - what’s the difference?

Klara will take you behind the scenes of in-house service design in a tech-driven organization. In her PhD research, Klara also developed a framework of enabling factors for in-house service design, which you’ll get to experience in a short team exercise.

About
Klara Lindner helps create services that empower people.
As co-founder and Customer Advocate at Mobisol, she works on a service ecosystem to bring renewable electricity to millions of people who live off the grid and have less than a dollar to spend per day.
Besides, Klara investigates in her PhD how service design can help make a change in the Global South, supports organizations in research and design collaborations and teaches how to make creative thinking and doing useful for processes of innovation and change.

Links
Klara: www.magic-investigations.com
Mobisol: www.plugintheworld.com