Name: GenAI-Driven Customer Experience
Start: 2025-05-09T09:00:00-04:00
End: 2025-05-09T17:00:00-04:00

Register here: https://gen-ai.splashthat.com/

Join us for an exclusive, high-impact training event designed for senior cloud engineering professionals and technical leadership focused on revolutionizing customer experiences. This intensive summit features technical enablement sessions from four cutting-edge technology providers, demonstrating how their solutions power the next generation of AI-enhanced customer interactions. Learn how serverless databases, real-time data streaming, MLOps, and integrated experience platforms come together to create personalized, responsive, and intelligent customer journeys through the strategic application of generative AI technologies.

**Agenda**

**9:00 – 10:30AM Technical Enablement: Neon Tech**

Neon is a serverless postgres provider designed for the best developer experience, built natively on AWS infrastructure. by separating storage and compute, neon enables features like autoscaling, branching, and usage-based billing, making it ideal for modern, multi-tenant applications and AI agents. Neon helps AWS customers accelerate development, increase efficiency, and simplify database operations at scale.

**10:30AM-12:00 PM Technical Enablement: Red Panda**

Redpanda is a real-time data platform built for today’s most dynamic agentic and operational applications. It brings together real-time event streaming, historical analytics, and seamless AI integration, with an all in one streaming data platform.

**1:00-2:30 PM Technical Enablement: Lightning AI**

Lightning AI builds upon Grid.ai by expanding into the world of MLOps, helping to facilitating the entire end-to-end ML workflow. By abstracting the engineering boilerplate, Lightning AI allows researchers, data scientists, and software engineers to build highly-scalable, production-ready Lightning Apps using the tools and technologies of their choice, regardless of their level of engineering expertise.

**2:30-4:00 PM Technical Enablement: TTEC Digital**

With the rise of Agentic AI, are we witnessing the beginning of the end for the Contact Center Agent?

Join TTEC Digital for an eye-opening session exploring the transformative potential of an Agentless Customer Experience, fueled by the rapid advances in Generative and Agentic AI. Discover what it will take to prepare your organization for this future, what’s possible today, what’s just over the horizon, and how to strategically position your teams, technology, and processes for the road ahead.

**4:00-5:00 PM CTO Roundtable**

Join a distinguished panel of technology leaders discussing how generative AI is fundamentally reshaping customer expectations and experience delivery. The conversation will explore architectural decisions that enable truly transformative customer experiences, including data infrastructure requirements, ethical AI implementation, and creating feedback loops that continuously improve customer interactions. Leaders will share perspectives on balancing innovation with reliability, addressing privacy concerns in AI-enhanced experiences, and building technical teams capable of delivering on the promise of generative AI for customer experience transformation. The session concludes with an interactive Q&A exploring how organizations can establish the technical foundations necessary to compete in an AI-transformed customer experience landscape.

**5:00 - 6:00 Executive Networking Reception**

Close the day in our exclusive Executive Networking Reception, thoughtfully designed for senior technology leaders to forge meaningful connections in an atmosphere of sophisticated relaxation. This curated gathering brings together fellow CTOs, VPs, and technology decision-makers in an intimate setting where strategic relationships naturally develop.

This event is held in a secure facility. Register here to attend: https://gen-ai.splashthat.com/

Kris Skrinak

NYC Agentic AI

Technology

Artificial Intelligence

Machine Learning

Predictive Analytics

Neural Networks

Cognitive Science

Machine Intelligence

Data Science

Deep Learning

Data Architecture

Chatbots

Models

alex castro

Asaru Siwazuri

EMAHATSION TEKLE

Saliou "Lou"

Eric Zhang

Nick

GenAI-Driven Customer Experience

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