Name: Service Management in Jira
Start: 2025-12-06T11:00:00+05:30
End: 2025-12-06T15:00:00+05:30
Location: THE WOODS

Join us for an interactive Jira Service Management (JSM) event covering key topics like service portals, request types, Forms, Custom fields, automation, workflows, and reporting. Learn how to manage incidents, changes, and problems effectively while streamlining IT operations through smart configuration and automation.

Agenda

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Hosted By

Sajit Nair, ACL

Sajit is an agile consultant who loves to work with technical teams to solve complex problems and deliver quality solutions. He believes in empathy and prefers openness over flawlessness at work.
A musician and a bike enthusiast at heart, Sajit is forever on an adventure to push the boundaries of creativity and collaboration in the workplace.

At work, he is focusing on building capabilities for the Atlassian Marketplace with his rockstar team members.

Meghna Singh, Program Manager

Deepti Jain, Atlassian Community Leader:

Deepti is celebrated for her innovative approach to Agile Capabilities Building, helping clients achieve sustainable transformation and continuous growth.

⭐ She created "Your Noord" in 2015 - an Agility Solutioning Boutique to offer following services:
✅ Agile Adoption, Transformation, and Scaling.
✅ Agile Consulting, Coaching, and Training.
✅ Agile Talent Development & Hiring
✅ Corporate Branding via Community Development
✅ Designing innovative learning experiences & Unconferences
✅ Building Communities of Practice (CoPs) & Community Development.
✅ Org Culture Design
✅ Frameworks & Methodologies used:
Scrum, Scrum@Scale, Scaled Agile, Spotify, Kanban, Open Space, Human Systems Dynamics,
ICF, Beyond Budgeting, Sociocracy, Agile Fluency, Liberating Structure, TBR, Coaches Clinic,
Coach Camp, Bootcamps, Hackathon, Clean Language, Visual thinking, Design Thinking,
Canvassing, Gamification.

⭐She founded "AgileVirgin" in 2015, creating a community that connects Agilists across India and globally.

⭐ She is Atlassian Community Leader since 2015 and service Delhi-Gurgaon, Greater Noida and Goa.

⭐She crafted AgilityToday in 2017, a learning Fest hosting multiple virtual as well as physical learning space, spanning across the year. This fest hosts: Global Mentorship program, Visual Binge, Funconf, Agile-A-Thon, Game of Testing, Product Guild, Agile Engineering Lab, Enterprise and Org Excellence Summit, Agile Coach Camp, Agile Career Bootcamp, Gamification Hackathon, Licensed Workshops.

⭐ She created 'Women in Agile and Tech' in 2017 to empower and support women in the industry and LGQBT+ community.

⭐ She leads India Community Development and is Initiative Director at Agile Alliance since 2019, and was in execution team between 2020 to 2022.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
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Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-delhi-gurugram-presents-service-management-in-jira/.

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