*** IMPORTANT - THIS MEETUP IS POSTPONED FOR ONE WEEK ***
*** It will now take place at Thursday 24 May. ***

When designing products and services for your customers or employees, there is no better place to start then a customer journey map. They are much more than a simple visualisation of the process. They help you add value in managing the overall experience, in areas such as customer retention, sales, employee engagement and more.

During this meetup Sjoerd (Concept7) and Auke (Pontonniers) will walk you through the steps of designing such an experience. Also, we'll provide the common pitfalls, so you don't have to re-invent the wheel again. The meetup will be part theory and (larger) part practice.

Hope to see you Thursday!

Schedule
Doors open: 18:30
Start of workshop: 19:00
End of workshop: 21:00

Venue
This time we welcome you at the Business Lounge of the Puddingfabriek. A beautiful location, close to the central station. The door will be open, please go to the Business Lounge on the left after entering the building.

Costs
This event is free of charge. Please leave a small tip for supplies we have to buy for the workshop and the drinks you have during the event.

Available space
Space for this evening is limited, due to the available seating at The Business Lounge of the Puddingfabriek. Secure your spot by RSVPing to this invitation. So far the responses to this event have been very positive so we are hoping to meet you all on the 17th. You can join by your RSVPing through meetup.com.

Hope to see you then!

The DT:GRO team.

Featured image via http://www.kampyle.com/how-to-identify-and-optimize-your-customer-journey-touchpoints/

Auke Schotanus

Sjoerd Walinga

Design Thinking Groningen

Career & Business

UX Design

Social Innovation

Entrepreneurship

Innovation

Product Design

Business Strategy

User Experience

Service Design

Creativity

Design Thinking

Design Strategy

Product Management

Starting with Customer Journey Maps

De Puddingfabriek

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Design Thinking Groningen

Starting with Customer Journey Maps

Design Thinking Groningen

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